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About Shipping
All orders are custom orders and are made for each specific customer. All orders have expedited priority. Delivery time is approximately 30 to 60 days (average period of time) from time of order to shipping day.
International delivery is made by International Express Mail Service (EMS), and will be shipped with supplementary insurance; however, shipping and insurance methods are also optional and can be handled on a case-by-case circumstance according to the wishes of the customer.
Japanese domestic shipments are made by various delivery services according to each shipment. Orders totalling JPY 20,000 or less will be charged a JPY 800 shipping fee. Orders over that amount will be shipped free of charge.
For any special shipping arrangements other than EMS as specified in the online-store, please place your order directly with the customer service department. Contact us at: info@chibabogu.com
Any local duties or import taxes shall be for the account of the customer.
Tracking Your Shipment
All international deliveries are dispatched by postal Express Mail Service (EMS). These shipments are registered and their movements tracked.
When shipping information is provided to you, you may track your order with this site:
* Please note:
- Tracking information may take up to one day to be updated in the system.
- Tracking is available for movement of packages within Japan, and for countries which are cooperating with the international EMS system; however, not all countries are participating. In those cases, you must contact your local postal system for tracking information (as available.)
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